👤 User-story: Citizien usage #25

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opened 2026-01-12 11:38:27 +00:00 by janhalen · 1 comment

janhalen commented

2026-01-12 11:38:27 +00:00

(Migrated from github.com)

User-story:

As a Citizen visiting the municipal public library,

I want Acess to a public computer that is pre-equipped standard tools, and a relevant digital starting point,

So that I can securely and independently complete my tasks (like searching for a book in the library or accessing citizen services via borger.dk) without needing technical assistance.

Dialogue starter:

“What is the top 5 task citizens come to the library to do?? And how can these be made secure, easy and fast for them?”

### User-story: **As a** Citizen visiting the municipal public library, **I want** Acess to a public computer that is pre-equipped standard tools, and a relevant digital starting point, **So that** I can securely and independently complete my tasks (like searching for a book in the library or accessing citizen services via borger.dk) without needing technical assistance. ### Dialogue starter: “What is the top 5 task citizens come to the library to do?? And how can these be made secure, easy and fast for them?”

agnetemoos commented

2026-01-13 08:45:40 +00:00

(Migrated from github.com)

As a user, I need to browse the internet.
As a user I need to be able to print, using the print solution that my kommune has chosen.
As a user at the library, I need the search-pc to give instant access to my kommunes library search interface.
As a user, I need to be able to clear all personal data on the computer when I leave the computer. E. g. search history, stored logins, downloaded files.
As a careless user, I expect security to be taken care of. I leave the computer, even though I am still logged in to f. ex. Google account or similar. I just walk away, because I don't understand the implications.
As a user, I need access to a text editing program.
As a user I need to open PDF files and print them.
As a user, I want shortcuts to commonly used programs in the menu, so that I can easily access the internet, edit texts and so on.
As a user, I want Num Lock to be enabled by default, so that I can easily enter numbers using the keypad.
As a user, I am afraid of key loggers. Criminals have been known to hack keyboards or attach new kayborads that intercept all keystrokes. Am I secure using this pc?

@janhalen Here are 10 user stories. Tell me if you need more. :-)

1. As a user, I need to browse the internet. 2. As a user I need to be able to print, using the print solution that my kommune has chosen. 3. As a user at the library, I need the search-pc to give instant access to my kommunes library search interface. 4. As a user, I need to be able to clear all personal data on the computer when I leave the computer. E. g. search history, stored logins, downloaded files. 5. As a careless user, I expect security to be taken care of. I leave the computer, even though I am still logged in to f. ex. Google account or similar. I just walk away, because I don't understand the implications. 6. As a user, I need access to a text editing program. 7. As a user I need to open PDF files and print them. 8. As a user, I want shortcuts to commonly used programs in the menu, so that I can easily access the internet, edit texts and so on. 9. As a user, I want Num Lock to be enabled by default, so that I can easily enter numbers using the keypad. 10. As a user, I am afraid of key loggers. Criminals have been known to hack keyboards or attach new kayborads that intercept all keystrokes. Am I secure using this pc? @janhalen Here are 10 user stories. Tell me if you need more. :-)